Does Chamilo provide Long Term Support services?

Chamilo is Free Software (GNU/GPLv3 license). It has a series of (some would say many) community contributors, but let's face it: BeezNest (one of Chamilo's official providers) is the company taking in charge the fixing of around 90% of the community reported issues, entirely for free, and this is a huge investment (estimated at several tens of thousands of dollars every year).

This means that, while BeezNest does its very best to fix all issues reported by the community, it can hardly be considered responsible for attending everyone's needs, and being a small company, it is even more difficult to maintain several Chamilo versions at the same time.

As a result, BeezNest only supports one stable version at the time: the last one. So if you've got something broken in your portal in version 1.10.6, and the current official stable version is 1.10.8, we will kindly suggest you first migrate to 1.10.8, confirm that the issue is still present, and then we will (most of the time) fix it in preparation for the next stable version.

Upgrading to the new version is free as long as you do it yourself and should maintain your courses content, so there's no reason why you shouldn't do it.

If you want LTS (Long Term Support), this most certainly means you are a business and need to ensure a high quality to your own customers. In this case, you need a support contract, and BeezNest (or any other official provider) will happily cover Long Term Support through such a support contract. You just need to ask.

We hope that, in the future, we (the Association, the Community, or whomever appears to be the most suited to take that in charge) will be able to offer support for several stable versions at the same time (maybe with separated teams). However, this is not yet the case, so we prefer being very transparent about that (through this short page).

Updated by Yannick Warnier over 4 years ago · 1 revisions